TCS expands 8-year partnership with one of the UK's biggest fashion retailer to 17 countries: 'New operating model' and more

Tata Consultancy Services (TCS) has extended its partnership with Primark, a major international fashion retailer operating in 17 countries across Europe and the US. Over the next five years, TCS will assist in transforming Primark’s technology operations to support the retailer's global expansion plans.
TCS has been working with UK-based retailer Primark since the year 2016.India's biggest IT company TCS is said to have driven business-critical integration programmes and stabilised core platforms for the retailer, TCS has also improved cybersecurity capabilities, improving stability and reliability of processes and systems.

TCS set up operations in the UK market nearly 50 years ago and is said to have worked with the region’s best-known businesses, including British Airways, Virgin Atlantic, Sainsbury’s, Nationwide, M&S, Asda and Boots. The company's employee strength in the UK and Ireland stands at 23,000. TCS claims to hold a leadership position in software and IT services in the UK market.

"As part of this expanded partnership, TCS will help transform Primark’s technology operating environment to make it more resilient, reliable, and efficient. By supporting Primark’s transformation journey, TCS will help reduce time-to-market for the retailer, aligning with its strategies for future growth. TCS will help Primark adopt a more agile and product-based operating model by enabling automation through intelligent automation and DevOps technologies. This new operating model will integrate and optimise application development, testing and maintenance processes," the company said in a statement.
Andrew Brothers, Chief Information Officer, Primark, said, “To help support our ambitious growth plans we’re expanding our partnership with TCS to build a robust, resilient, and reliable IT operating environment to become a more efficient, technology-led global organisation with the agility to quickly adapt to changing demands and requirements in a fast-paced industry. Working with TCS will provide us with the ongoing operational stability and accountability needed to support our business to scale. This will allow us to respond to market trends and customer preferences in a timely manner, ensuring that we continue to deliver quality products at the best value for our customers.”
Primark’s new operating model will also be aligned to business functions and driven by their priorities, providing Primark with a comprehensive, real-time view of its technology, business systems and processes to enhance overall performance and enable the agile ecosystem required to support the organisation’s rapid growth plans.
Shekar Krishnan, Vice President and Head of Retail, UK and Europe, TCS, said, “The fashion industry is continually modernising its entire value chain—from conceptualisation, to design, to production and retailing – with innovation-led initiatives to achieve environmental, social, and governance goals. We’re thrilled to support Primark’s mission to offer affordable fashion for everyone and its global vision for growth.”